Pitchwork
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Terms of service

Last updated: May 27, 2026

These terms govern your use of Pitchwork ("Pitchwork," "we," "us"). By using the site or the application you agree to them. If you do not agree, do not use the service.

1. Eligibility

Pitchwork is a business tool. You may use it only if you are at least 18 years old and accept these terms on behalf of yourself or the business you represent. If you act for a business, you confirm you have authority to bind that business.

2. Your account

You are responsible for keeping your sign-in credentials and any magic-link emails secure. You are responsible for activity on your account. Notify us immediately at hello@getpitchwork.com if you suspect unauthorized access.

3. Subscriptions, billing, and refunds

  • Pitchwork offers monthly subscription plans. Current pricing and plan features appear on the marketing site and in your account.
  • Subscriptions renew automatically each month at the then-current price until you cancel. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period.
  • Trial periods, when offered, end automatically on the stated date. If a payment method is on file, the subscription will convert to paid at that point. If no payment method is on file, the trial will expire and access will be limited.
  • We do not provide refunds for partial months. We may issue a refund at our discretion in cases of clear billing error.
  • Stripe processes all card transactions; their terms apply to payment activity. Disputed charges are governed by Stripe's chargeback policy.

4. Acceptable use

You agree not to:

  • Use Pitchwork to misrepresent damage, scope, or qualifications for insurance claims.
  • Upload content you do not have the right to use, including photos of properties you have not been authorized to inspect.
  • Reverse engineer the service, scrape it, or attempt to access jobs or accounts that are not yours.
  • Resell, sublicense, or build a competing product using Pitchwork's outputs in bulk.
  • Interfere with security, rate-limiting, or other technical measures.

We may suspend or terminate accounts that violate these rules, including without notice for clear or repeated misuse.

5. AI-generated content and accuracy

Pitchwork uses AI models to generate Xactimate-aligned scope and supplement documents from the inputs you provide. These outputs are drafts intended for review by a qualified contractor. They are not a substitute for professional judgment, building-code review, or jurisdiction-specific compliance. You are responsible for verifying every document before delivering it to a homeowner, adjuster, or insurance carrier. Pitchwork makes no warranty that AI outputs are accurate, complete, or fit for any particular claim.

6. Your content

You retain ownership of the photos, voice memos, addresses, and related content you upload, and of the scope and supplement documents Pitchwork generates from that content for you. You grant Pitchwork a non-exclusive, worldwide license to host, process, and display your content as needed to operate the service for you (including generating documents, sending notifications, and delivering scopes to adjusters you choose).

7. Our content

The Pitchwork platform, including its software, designs, prompts, line-item catalogs, and trademarks, is owned by Pitchwork and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription, solely to run your roofing business. We do not grant any rights to copy, modify, or redistribute the platform itself.

8. Third parties

The service integrates with third parties, including Stripe (billing), Cloudflare (hosting and AI), and email providers. We are not responsible for the acts or omissions of those providers. Your use of their services is subject to their own terms.

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI outputs will meet any specific standard.

10. Limitation of liability

To the maximum extent permitted by law, Pitchwork will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost claims revenue, or business interruption. Our total liability for any claim arising out of these terms or your use of the service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

11. Indemnification

You agree to defend and indemnify Pitchwork against any third-party claims arising out of your content, your use of the service, or your violation of these terms. We will give you prompt notice of any such claim and reasonable cooperation in the defense.

12. Termination

You may stop using Pitchwork at any time by canceling your subscription. We may suspend or terminate access immediately for violations of these terms, for non-payment, or as required by law. On termination, sections that by their nature should survive (ownership, disclaimers, limitation of liability, dispute resolution) will continue to apply.

13. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be resolved by binding arbitration in Delaware under the Commercial Arbitration Rules of the American Arbitration Association, except that either party may seek injunctive relief in court for unauthorized use of intellectual property. The parties waive any right to a jury trial and to participate in a class action.

14. Changes

We may update these terms as the product or the law changes. We will post the new version with an updated "Last updated" date. For material changes, we will give reasonable notice — typically by email or an in-app banner — before they take effect. Your continued use after the effective date constitutes acceptance.

15. Contact

Questions about these terms: hello@getpitchwork.com.